Contact Info
Open Hours The box office opens one hour prior to the beginning of the event.
Payment
Call Detail Tickets held for collection can be collected from the venue from one hour prior to the event. Please take the credit card used to make the booking and your Ticketmaster reference number with you.
Parking Nearest car parks are located at: Charlotte Street, off the Upper Bristol Road. Avon Street, off Avon Street. Kingsmead (small car park), off James St. West.
Seating Detail The venue is accessible for wheelchair users. There is ramped access to the entrance, ticket desk, foyer and venue bar and main seating areas. There are fully accessible toilets on the ground floor. The bars have low level access for wheelchair users. Wheelchair users are advised to book in advance to guarantee access and in order that the venue can reserve a suitable table for the party. Large print menus and wine lists are available on request. Assistance dogs are welcome. Visually impaired customers are advised to inform the venue when booking tickets in order for them to reserve a table near the front for the party. For more information and booking please contact the venue on: 0845 293 8480
General Rule No cameras, video cameras or audio recording devices. No illegal substances. No smoking.
Child Rule All Cabaret and Theatre shows: 9 and over unless otherwise stated. All limited seating and standing gigs: 14 and over unless otherwise stated. All Krater Comedy Club shows: 18 and over. N.B. All under 16s must be accompanied by an adult.