Contact Info The Mercury Ballroom/Louisville Palace Box Office: (502) 583-4555
Open Hours The Louisville Palace Box Office also serves as the primary box office for the Mercury Ballroom. The Box Office is located to the immediate right of the Louisville Palace Theatre entrance and is open for sales on Mondays & Tuesdays from 12PM to 5PM and Fridays from 12PM to 5:30PM. On show days, the box office will be available at the Mercury Ballroom. It will open 2 hours prior to the show start and close when the headliner takes the stage.
Payment The Box Office accepts MasterCard, Visa, American Express, Discover and cash.
Call Detail Tickets can be picked up at the Will Call Window one hour prior to scheduled show time. Customers must have a picture ID, the actual credit card and the confirmation number.
Parking There is The Clay Commons Garage and the Fifth St. garage and after hours parking on the streets.
Seating Detail For Handicapped Accessible seating, please call (502) 583-4555 #1 from the menu
General Rule The Mercury Ballroom is a standing room only general admission house. No cameras/flash photography, audio or video recording is permitted without venue approval. Cell phones can be used for pictures, at the artist discretion. There is no re-entry into the venue and there is no smoking allowed inside.
Child Rule All children regardless of age must have a ticket unless otherwise specified by the shows promoter.