Contact Info Guest Services: GuestServices@UBSArena.com ADA Inquiries: ADA@ubsarena.com
Open Hours The UBS Arena regular Box Office hours are yet to be announced. In addition to the regular hours, the Box Office will also open 3 hours prior to the start of events.
Payment Visa, Mastercard, Discover, American Express, Cash
Call Detail Will Call tickets will be available for pick-up the day of the event, starting 3 hours prior to the event\'s start time. Guests must present a valid government issued photo identification to receive tickets.
Parking There are over 5,000 guest parking spaces available at UBS Arena. Pre-paid parking is encouraged, but event day payment will be accepted. There will be accessible parking in each lot. There is no street parking available near the arena. Parking fees may vary by parking lot and by event. In addition to parking, there will be a rideshare drop-off and pickup location, as well as direct access to the LIRR from two different stations with a schedule yet to be announced.
Seating Detail Accessible seating is available on all levels and in all ticket price ranges. Wheelchair accessible and companion seating and seats with removeable armrests are available at locations dispersed throughout UBS Arena. Two guest elevators are located in each quad of the arena with access to every level. Accessible doors are at each entrance as well as a limited number of wheelchairs to transport guests with limited mobility to their seating area. Guests may contact UBS Arena at ADA@ubsarena.com for more information
General Rule The doors of the arena will open at least 60 minutes prior to the start of each event. UBS Arena will not allow bags but will provide mobile locker units available for patrons who need to store their belongings before entry. All patrons will go through metal detectors and security screening before entry. No smoking or electronic cigarettes are permitted anywhere inside the arena. All guests will be required to show ID to purchase alcohol. Guests cannot bring in alcoholic beverages from outside and may not leave with alcohol purchased inside the venue. Once inside, there will be no re-entry for guests who leave during an event.
Child Rule All children 2 years of age and older must have a ticket. Children under the age of 2 do not need a ticket, but are expected to sit on the lap of a parent or guardian during events.