Contact Info General Information: 0844 493 4567
Open Hours Opening Times Monday to Saturday: 11am-3pm On event days: Monday to Friday: box office will remain open until main act is on stage Saturday: Box Office will reopen from 5pm for evening shows (or stay open for day shows). Sunday: CLOSED unless there is an event on. On event days, Box Office will open from 4pm for evening shows, or 1 hour before doors for day shows. On an event day the Box Office will be open until the event starts. Any ticket collects can be collected from our Box Office from 2 hours prior to the show starting.
Payment Debit Card/Credit card/Cash – services charges & facility fees apply
Call Detail On an event day the Box Office will be open until the event starts. Any ticket collects including reprints / duplicates can be collected from our Box Office from 2 hours prior to the show starting.Take the credit card and Ticketmaster reference number as proof of purchase. The cardholder must be present to sign for the tickets. Dupes can be collected from the Venue 1 hour before doors. They cannot be collected any earlier No exchanges or refunds as stated in our Terms & Conditions, unless at the manager discretion
Parking There is an onsite car park behind the Arena (600 spaces). This is available for day and event parking. Charges apply. *** The car parking rate for events will be £7 from September 2019.***
Seating Detail The venue is accessible for wheelchair users. If you would like to book for disabled access tickets, please contact the venue on 0800 988 4440 or email accessibility@smgnewcastle.co.uk. All patrons who have specific requirements of any sort e.g. standing/walking difficulties, pregnant, hard of hearing or blind must be referred to the Accessibility Hotline A lift is available. Accessibility seating is situated in ramped areas on floor level and at the back of the upper tiers. There are 52 wheelchairs spaces. Usage depends on configuration of event. Free companion tickets are available
General Rule Please be assured that public safety continues to be our priority. We have a number of security measures in place visible and non-visible, with personnel internal and external for all events. Our event and security teams continue to remain vigilant and are working together with local and national authorities to ensure our visitors have the safest and most enjoyable experience whilst visiting the Utilita Arena. We encourage you to only bring essential items and stress NO LARGE BAGS OR BACK PACKS at all will be permitted into the venue. • No Large Bags or Backpacks. Please be aware that we will not allow any large bags, backpacks, holdalls, luggage or computer bags into the venue. There is no storage or cloak room facility available so please make alternative arrangements before arriving to the venue. For full list of none permitted items please visit www.utilitaarena.co.uk/venue-information/venue-safety/ No cameras or recording devices allowed. No food or drink to be taken into the arena (unless in exceptional circumstances i.e. medical purposes). The venue is non-smoking throughout
Child Rule Please note: As a responsible entertainment venue, the safety and comfort of our patrons is paramount. This Duty of Care is particularly relevant when protecting minors under 14 years old; as such our policy is that all children under *14 years old must be accompanied by an adult, defined as someone 16+ years of age who will be present for the full duration of the event. Because of safety regulations, anyone entering the Arena must have a paid ticket even if the child is not using the seat. (Unless otherwise stipulated by the Venue) Under 14s must be accompanied by an Adult. It is advised that children under the ages of 3yrs should not be admitted except for particular productions as advised by the Box Office Baby changing facilities are available For certain shows where the audience is both seated and standing, no one under 14 years old will be permitted AT ALL to stand on the auditorium floor. Parents should always be aware of their general responsibilities regarding their children’s safety in situations where they are outside their direct control, and indeed legislation detailing these responsibilities. * Unless photographic proof of age is supplied, Arena staff will make a judgement based on visual appearance prior to entry.